Requirements: for the process to work, you must own or have access to, a desktop PC or laptop with Microsoft ‘Word’ or Libra Office. If you have a Mac, ipad or a tablet, you can use the Microsoft Word or Pages app. Also, if you have purchased a consultation, I use Zoom (with video and audio installed). Or of course, we can do it on the phone.  A strong internet or network connection (mobile) is vital.  A mobile phone alone is not suitable. Also, as detailed in point 4 below, the process works best if the client supplies the document in Word (.doc). If a pdf or picture file (eg: jpeg), is supplied, a charge of £25 will be incurred to change the document to Word or LibraOffice. 

The process, payment & lead times:  If you have agreed to go ahead with the service during our initial phone call, and paid for it within 24 hours, a 10% discount will be applied for the CV service. I will send you a link to these terms for approval (text is fine). Once I receive your approval I will invoice you. Payment is up-front. Once payment is done, I will make a start on your new CV.

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Information: if you choose to have a consultation, please ensure that you send me all the information required at least 2 days before consultation, via email only. On the day of the consultation, please make sure you have the draft of the new CV in front of you.​

Lead times:  2-5 working days from payment, or 3 working days (guaranteed) from payment (£20 fee). Once the draft of your new CV has been received, if you don't require consultation you will have 2 working days before it will be signed off. If I don't hear back from you within the 2 working days, your CV will automatically be signed off. 

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• Office hours: 9am - 5pm Monday - Friday. If there is no reply, please leave a text, Whatsapp, voicemail or email message. 

• Work Agreed: PCVs will require information from you in order to fully complete your CV. Lots of detail re your career history will be required. If not enough information is forthcoming, your new CV may not work. In this instance, PCVs retains the right to discontinue work at any point. 

• Cost: Fees for your new CV will depend on the length and complexity of your career background. Once the fees have been agreed, PCVs will send you an invoice. If, during the process, you choose to upgrade your CV package, payment will be required before the service is complete., 

• Document format: ideally, all documents should be supplied either in a current version of Word format (.doc) or in LibraOffice. Please note that if you send a jpeg, pdf or a document that claims 'compatible with Word' (they usually aren't), a £25 conversion fee will be incurred. 

• Consultation: If you choose to have a consultation, whether it's online or on the phone, please ensure you book it on a day when you’re not at work, or at least in confidential surroundings, when you’re not expecting a phone call and where you will not be disturbed. Consultation bookings are available Wed - Friday 9am - midday. Ideally you will need to have Zoom with audio and video downloaded, and access to the first draft of your new CV on your desktop PC or laptop. The call will last approximately one hour. In the event that you need to re-schedule the call, please let Sue know at least 48 hours before the call (not including weekends), or a charge of £45 will be incurred. Similarly, if you forget the call appointment, a charge of £45 will be incurred. This fee will need to be paid before the consultation can be re-scheduled.

• Timescale: your new CV will be complete 3-5 working days from receipt of payment, unless it has been agreed otherwise. Guaranteed completion within 3-5 working days carries a fee of £25.

• Linkedin: if the Linkedin service is purchased, in most cases the information in a Linkedin profile is removed or changed. If it's important that some information is to be kept, this must be made clear at the start. The new, up-to-date information in your Linkedin profile will ensure that you will be found online by potential employers. You cannot have more than one Linkedin profile – it is against Linkedin policy. 

• Ongoing changes: keep your CV up-to-date with your new job and newly acquired skills for a one-off fee of £30 (when paid at the time of your CV purchase).  

• Cancellation: please be aware that if you change your mind and wish to cancel the service (or part of the service) once work on your new CV has started, or there is an unforeseen problem at the end of the process, unfortunately I cannot consider a refund, as a lot of work goes into every CV. If a new CV is stopped close to the start of the project, a cancellation fee of 50% may be considered. Also, when work is completed, if there is a problem, a refund will not be considered due to the amount of work involved, except in exceptional circumstances, or at the discretion of PCVs.

• Third party input: Premium CVs will not accept comments or reviews concerning your CV from any third party (person, company or computer software) before, during or after the process.

• Communication & disclaimer (phone/text/email):  Premium CVs will always let you know of any unforeseen problems as soon as possible, and PCVs expects the same level of commitment from you. PCVs will always endeavour to respond to emails or phone messages on the same working day. If your message is important / urgent, please phone rather than email. If you do not receive a response first time, try again! PCVs will not be held responsible for any lost emails, texts or phone messages.  PCVs do not accept responsibility for any complications arising from refusal to accept my professional opinion, or from potential problems that may arise due to failure to read and understand these terms in full.

• Final amendments: If you are happy to do final amendments yourself, that’s fine. Please let Sue know and the project will be closed. Unless otherwise agreed, Premium CVs will accept final changes to a CV up to 2 working days after PCVs has emailed the final document (document emailed Monday 5 pm, cut off Wednesday 5 pm), after which the normal hourly rate (£45) will apply to any further changes. If you require further changes after you’ve approved the final CV, the normal hourly rate will apply.

• Further information: PCVs always aims to give excellent customer service with 100% satisfaction. In the highly unlikely event of a problem, PCVs will naturally endeavour to quickly resolve the issue. PCVs will not be held liable for any problems that arise due to failure to read and/or fully understand these terms.

• Expenses: Premium CVs will not be held responsible for any expenses whatsoever incurred by the client during or as a result of the CV process.